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Frequently asked questions Most common asked questions

General Questions

Yes please contact someone in sales to get started.

No. We do not provide call center campaigns nor do we make any automated phone calls.

Please make yourself aware of the following prior to calling anyone (even before calling us). Make sure you have both an updated copy of the TCPA and the TSR in your possession along with an understanding of ALL laws associated.

  • Do Not Call Registry
  • FTC & the Telemarketing Sales Rule
  • FCC & the Telephone Consumer Protection Act
  • PBX Operators
  • Account Collections
  • Call Centers
  • Charity Fundraising
  • Customer Retention
  • Market Research
  • Opinion Polling
  • Political Campaigns
  • Inbound IVR Applications
  • Telephony Consultants
  • Short answer is no. Contact to see if there is any opportunities for a bilateral or reciprocal agreement.

    Easily by contacting or the chat application in the lower right of the page.

    No. We do not provide data lists or leads for calling campaigns.

    Technical Questions

    For our conversational traffic we have ability to provide a second IP as a failover option. For our dialer customers this is available only on special request.

    We prefer to set expectation of 24 hours to setup a new customer. Taking that into account during normal business hours a new customer can be taken through testing phase in under 1 hour.

    Yes. We are compatible with any hardware or software configuration that has support for IP Authentication. We do not support Username\Password registration as it is not secure.

    NPA-NXX billing is a spreadsheet file that provides a line by line rate for every NPA-NXX combination in the USA and Canada.

    Short answer is No. Long answer is technical limitations, traffic type and calling patterns, and many other factors can come into play here. We create all accounts on a 10:1 ratio. So for example if you have 10,000 ports with us you will have 1,000 CPS. But at the same time if you are calling into 1 area code or even just 1 state you may not have access to 10,000 ports\1,000 cps just due to local area limitations..

    Yes. Industry standard we will require a copy of your current bill and a few extra pieces of information to be successful porting.

    For some services and applications Yes. Contact sales with exact details of what you are looking for and someone will assist you.

    Have a question about any of our products?

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